At Jordanstone Estate, we’re committed to protecting your privacy and ensuring your experience with us feels welcoming and secure. This policy explains when and why we collect personal information about visitors to our website, how we use it, the rare occasions we may share it, and the steps we take to keep it safe.
We may update this policy from time to time, so we recommend checking this page occasionally to stay informed. By using our website, you agree to be bound by this policy.
If you have any questions about our policy or how we handle your personal information, feel free to email us or give us a call. We’re always happy to help.
We gather information from you when you use our website. This may include when you fill out our contact form, register on our site, make a booking or purchase, or engage with other forms on our website.
The personal details we may collect include your name, email address, phone number, address, IP address, and information about which pages you visited and when. If you make a booking or purchase through our website, your payment details are not stored by us. Instead, they are securely processed by trusted third-party payment processors specializing in secure transactions.
Like many websites, we use cookies to enhance your experience. Cookies are small data files stored on your device that help us remember you and gather statistics about your browsing habits. For example, we might use cookies to remember your preferences or improve our website's performance.
If you’d rather not have cookies stored on your device, you can adjust your browser settings. However, please note that turning off cookies may affect your experience on our website.
The main cookies we use are:
For more information about Google Analytics’ privacy policy, please visit their website.
We may use your information to:
We regularly review how long we keep personal information to ensure it’s only held for as long as necessary to provide our services or as required by law.
We respect your privacy and will never sell or rent your information to third parties. We also won’t share your information with third parties for marketing purposes.
When you make a booking or purchase through our website, your payment details are processed by a secure third-party payment provider. If you have any questions about how your information is handled during these transactions, please get in touch.
We may share your information if legally required to do so or if it’s necessary to protect the rights, property, or safety of our guests or ourselves.
You have control over whether you wish to receive information from us. If you prefer not to receive marketing messages, simply let us know by adjusting your preferences or completing our opt-out form. You can change your preferences at any time.
It’s important to us that your information is accurate. If you’d like a copy of the information we hold about you or want to update it, just get in touch via email or phone.
If you wish for us to remove your information where there is no legitimate reason for us to keep it, we will gladly assist you. This includes where legal requirements do not require us to keep the data.
We take the protection of your personal information seriously. While no online system can be 100% secure, we take every precaution to protect your data, including using secure servers and encryption where necessary. However, you are responsible for keeping your passwords confidential.
Our website may contain links to other sites. Please note that our privacy policy applies only to our website. We recommend reading the privacy policies of any other websites you visit. We cannot be responsible for the practices of other websites, even if you access them through our links.
We are especially mindful of protecting the privacy of children under the age of 16. If you are under 16, please get permission from a parent or guardian before providing us with your personal information.
If you use our website while outside the European Union, your information may be transferred outside the EU to provide the services you have requested. Where this happens, we will take steps to ensure your data is protected to the standards outlined in this policy.
We review our privacy policy regularly to keep it accurate and up-to-date. This policy was last updated in March 2025.
If you have any questions or concerns, don’t hesitate to reach out. We’re here to help and make sure you feel comfortable and secure when using our website.
